Digital platforms: are core to organisation's business model.
The need for consistent experience within the digital platform leads to opportunities and challenges in delivering a consistent, seamless and compelling user experience.
Digital commerce & payments
Ecommerce eliminates geographical limits to gain new customers, with lower costs, and diverse offerings.
Mobile application
Mobile app is the digital version of your business, if you expect it to be an integral part of your customer day today life.
Web/ mobile portal
Simple web portals have evolved into portal platforms that support digital customer experience initiatives.
DIGITAL COMMERCE & PAYMENTS
Retailers view their e-commerce service as an extension of their business. The quality and maneuverability of their platform play a direct role in the decision-making for their customers and overall success.
Solution expectation
It is important to understand the business objectives and activities in order to identify the necessary functions, capabilities, or characteristics for your ecommerce platform.
Approach
- Meet the management to understand objective of the study as well as key expectations/ concerns.
- Interview with select stakeholders to understand the current state of business activities and process flow for ecommerce portal including various modules, CRM, payment options etc.
- Study upto 5 global ecommerce solutions, to understand best industry practises.
Methodology
- Val partners internal tools and resources, interview with key internal stakeholders
Deliverables
As is business assessment
Timeline
1 month
Ecommerce requirement document
The solution requirement specifies which conditions and capabilities are critically required for the solution to effectively meet needs and deliver value of the company.
Approach
- Basis the customer journey, define business process, define the new system BRD including processes, user access rights, reports etc
- Design wireframe, UI & UX for the ecommerce portal.
- Develop IT architecture and data flow and reports.
- Share the BRD with key management stakeholders for review and management
Methodology
- Val partners tools and resources, meeting with key internal stakeholders
Deliverables
System BRD, IT architecture and data flow
Timeline
3-4 months
Platform development and training
It is important to ensure that all of your end-users and administrators understand the what, how, and why of the system tool.
Approach
- Ecommerce platform development
- System integration testing
- UAT assistance & Go live & SIT
- Carry out staff training and adoption drive and post go live issue resolution support
Methodology
Val partners tools and resources, training sessions
Deliverables
Ecommerce live
Timeline
To be determined as per scope
MOBILE APP (ANDROID/ IOS)
Businesses can benefit from the mobile era, for some there’s no better way to do that than with your own mobile app. Embrace this change and the possibilities it brings. Use it to your advantage.
Mobile app scope document
The solution requirement specifies which conditions and capabilities are critically required for the solution to effectively meet needs and deliver value of the company.
Approach
- Meet the management to understand objective of the study as well as key expectations/ concerns.
- Interview with select stakeholders to understand the current state of business activities and process flow, functional role & responsibility.
- Basis the business process, define the new system BRD including processes, control, SLA, reporting, user accesses, IT architecture and data flow and reports.
- Share the BRD with key management stakeholders for review and management
Methodology
Primary, secondary research, public reports/sources, Val Partners internal knowledge base and sources, interview with key internal employees & industry personnels, meeting with key management stakeholders
Deliverables
Product proposition deck
Timeline
3 months
Mobile app development
It is important to ensure that all of your end-users and administrators understand the what, how, and why of the system tool.
Approach
- Mobile app development
- UAT assistance & Go live & SIT
- Carry out staff training and adoption drive and post go live issue resolution support
Methodology
Val partners tools and resources, training sessions
Deliverables
Mobile app live on app store
Timeline
TBD
Web/ mobile portal
Web portal is critical for building and sustaining relationships with your customers. The first step in that customer journey is that information access should be easy, convenient and flexible enough to match their needs..
Portal UI, content & development
To design web portal and achieve successful results, you must have a clear direction, a direction that will guide every aspect of your design towards common goals.
Approach
- Meet the management to understand the business objective as well as key expectations from the web portal.
- Design wireframe & user interface for the portal.
- Along with designated stakeholders, finalise the content for the website and UX.
- Share the website scope, UI/ UX with key management stakeholders for review & alignment
- Portal development
- Portal hosting
Methodology
Val partners tools and resources, meeting with key internal stakeholders
Deliverables
Solution document
Portal live and working
Timeline
2 months
What makes us different
- Our relentless focus on breakthrough and enduring results
- Our collaborative and transparent process
- Our uniquely effective way of working alongside our clients
- Our attention to your journey as well as your destination
We help our clients make change happen.
